How to Calculate The SLA of an Internet Service?

How to calculate the SLA of an Internet Service

This article contains a guideline to calculate the SLA (Service Level Agreement) or Service Quality Assurance from an internet service. Since the SLA is one factor that is generally considered before someone chooses an Internet Service Provider (ISP) to fulfill their needs.

Read Also: Practical Tips Choosing Your ISP / Internet Service Provider

So what is SLA? SLA is the same as to guarantee, instead, you can refer SLA as the guarantee itself. An SLA assures the uptime of your internet availability match with the agreed standards between the customer and the provider when the subscription contract is signed.

Generally, SLAs are not explained in detail in the product description or quotation letter attached by the service provider or salesperson. SLAs are only delivered as a percentage, so how do you convert this percentage into units that are easier to understand? The following is the simplest way to calculate it:

  • The basic formula is: 24 hours * number of days in 1 month as 100%
  • So if an ISP determines the amount of SLA at 100%, then the uptime they guarantee is 24/7. What’s the meaning of it? It means even if the internet service only interrupted for 10 minutes, the customer has the right to complain, and ask for restitution or compensation.
  • How about 99%? Well, let’s count it. for example, if a month has 30 days, then 24 * 30 = 720 hours * 1% = 7 hours 20 minutes. It means in 1 month, the guaranteed uptime is 7 hours 20 minutes. Then If the downtime duration hasn’t exceeded 7 hours and 20 minutes, the customer still not eligible to receive compensation or restitution/compensation.
  • And so on for other percentages, 98%, 97%, etc.

Meanwhile, the uptime that is not guaranteed is generally a periodic or routine downtime that can always occur every month and predictable for acceptable reasons. For example, the internet is interrupted for 1 hour for infrastructure maintenance activities.

Last but not least. For your additional information, in Cyberplus, our SLA is 99%

Benefits of Using IP Phone or VoIP Technology That You Should Know

Benefits of Using IP Phone or VoIP Technology That You Should Know 3

VoIP technology is one of the latest technology development results. This technology is getting everything easy in communication. To help you in using this technology for communication, you can read the following explanation.

The Definition of VoIP Technology

VoIP technology is the latest modern communication technology. VoIP is a Voice Over Internet Protocol often called to be IP telephony or digital phone. This technology is the voice that will be sent and changed in the data first and then sent to the receivers through the internet network. This VoIP technology will change the sound with the help of internet protocol. This VoIP has been applied in some standard types and opened source procedures with some benefits for communication.

Benefits of Using a VoIP Technology for Communication

A VoIP-based telephone technology offers telephone technology based on an internet connection with various benefits depending on the old system that is still conventional. Some real benefits when you use this VoIP technology for communication can be felt and got. What are they?

Easy to Install and Configure

One of the benefits of using a VoIP technology is its easiness in an installation process. The installation of this technology is simple and easy even for the people having fair knowledge of the technology. Depending on using a cable telephone, you can install this technology application. You can set it easily like an IP phone and configurated simply. After that, you can soon enjoy the benefits.

Having the Affordable Calls Cost

Another benefit of using a VoIP technology is that its affordable cost for calling cost with this VoIP technology. The long-distance calls with this technology tend to be lower than the cable telephone cost. Even, you can save a monthly bill on your home telephone after using this technology for telephoning. This benefit is very real where everyone will feel it after using it.

Bringing Number on VoIP Technology Easily Whenever You Go

Do you want to go? If you want to go, of course, many kinds of stuff and items will be brought including your VoIP technologized telephone. Today, you don’t get worried about communication easily without the help of this technology. It is caused that this telephone system with this VoIP technology is easing you to access a portal website easily and reinstall the system anywhere you are and want. It has great effects on your holiday schedule. The calls with this telephone number are possibly routed whenever you go because it has been set in the cloud system so that it is more flexible.

A Clear Sound Quality

It is not only very practical to bring anywhere, but a VoIP technology is also stealing your attention with its amazing benefits. You can call or communicate with this internet-based telephone with clear and high quality of the voice. The sound and voice quality with this technology is very great though the distance is fairly far. You feel like talking to the person who is standing in front of you or your sides.

Free Charge

This technology has great stability for the users. The internet-based telephone service is very stabilizing and measuring so that it eases you to estimate it. You can use a different number when you use this technology. The technology-based telephone is great for communication. It also has a free charge so that you are so saving.

Easy to Manage

The next benefit is easing you in managing this VoIP technology in a communication system. All income and outcome calls will be noted and managed on your computer easily and correctly. You can note it when there are the calls.

Great Facilities

Besides, this technology will be more amazing with the embedded facilities for internet telephone. The first facility is a speed dial easing you to call without pressing numbers of the recipient. A limit duration is very beneficial to limit your calling time. Meanwhile, a limit destination is a great feature because it limits a number’s destination. Then, a time limit is working to limit how long the use of the internet telephone is. The last one is about a multi password facility working to manage the users of the telephone-based on the password. Those will help you to enrich your knowledge about using a VoIP technology for phoning.

Understanding The Importance of A High-speed Internet Connection

Each modern business needs a powerful internet connection to be effectively communicated with clients, customers, and employees. This is a key day to day to run most of the apps or software which has been used and decide how good you are when delivering your services. The connectivity is also important since the mentality is always active to take over and customer expectations to go online rising, the modern customer is no longer goes around 9 to 5 business hours and you can communicate and involved with business anytime, anywhere and they just expect that you can accommodate it.

So, its understandability that connectivity means different things for different businesses and anything start from hardware to software. You should know that network infrastructure and business processes will have some effects on what you have reached to date and the type of connectivity that they need as the future proof in your business plan. The smart customers in the technology field and they want a business equally. So, whether you were in the local store or online shops, your connectivity expectation will not be different.

Utilizing cloud technology to grow a business faster
Utilizing cloud technology to grow a business faster

Utilizing the cloud

We all know that the growth in cloud resource needs a fast speed connection to keep the users stay focused and always productive. The longer the response time from the outside resources, such as CRM programs, then the more clients lose focus and wasting time. Since the hosted app by cloud providers have jumped the hundredfold during the last five years, the company needs to improve their internet connections to maintain a quick response time so that it would stay productive.

Huge weight websites and emails

Any business owner knows that email becomes more visual for their businesses. Pictures or logos become a part of each message. A picture can replace 1000 words but most pictures need more bandwidth. Regardless, websites were filled up with photos, videos and high-resolution photo needs more bandwidth to see to avoid the longer load times. Video streaming will take more bandwidth. Some of them will see the speed when the employee or two clicks on the latest videos on youtube. But when talking about instructional video and music streaming or even online courses, your bandwidth will go quickly. One video may be okay, but ten videos of educational or business along with the dozen streaming music player can be soon slow to crawl as well.

The video conference improves productivity and lowering cost at the same time

Since each company looks to increase the business step by reducing the time and expense, then
video conference gains more popularity. Adding the lower cost of video conference available and the lure to push the buttons rather than book a flight for business meetings and it is very easy to understand why more businesses change to video conference every day. Since the images or pictures need more bandwidth rather than text, you will be sure that video streaming needs more internet bandwidth. Slow internet providers mean the bad meetings for you, but a high-speed internet service also means that you get better meetings and improve productivity.

Introducing business owner with VoIP

Voice over internet protocol (VoIP) has become the dominant player since a new technology will
replace the older land systems. There are so many good reasons to change to VoIP but its still focus is the internet speed. You should know that every VoIP conservation will need around 100k of bandwidth each second. If your company only has a handful of employees, it may not be an issue anymore. But, if you have 30 employees and 20 were on the phones at the same time, you need more upstream speeds on most business internet packages. Without the right speed connection, the data traffic, and call quality will suffer more.

Securing your important files

Nowadays, companies know that backing up important data sets off site business continuity and
disaster backup file, outside of basic file backups. The number of data for backup kept growing. If you just like most big companies, back up your data using slow internet connection will cause trouble, if they scheduled the backup will take overnight. Ensure that you can protect your valuable files and ensures that your business can continue.

Related Post : Practical Tips Choosing Your ISP / Internet Service Provider

Know The Difference Between Dedicated and Broadband internet.

Dedicated Internet Service Vs Broadband Internet Service.

Currently, most businesses are highly dependent on an internet connection
to access several apps such as VOIP conference, cloud, VPN, file sharing,
emails and so on. Having a reliable internet is very important for great performance and the business community. If you are launching or growing up your small business, you may not realize that the main differences between broadband or dedicated internet or also known as the shared internet service. Understand each connection type will help you decide the reliability and performance of your business.

Although the complexity of the access to internet technology may look confusing at first, there are some basic differences that are easy to understand. Finally, which one that you choose depending on your apps, budget, targets, the size of your business and uptime requirements. You can get a kind of information related to the pros and cons of each of than before ordering your best connection.

First, what is the dedicated internet connection?

Dedicated Internet Service in Jakarta, Bogor, Depok, Tangerang, Bekasi, Cikarang, Karawang, Cirebon, Bandung, Tasikmalaya. Also available in Industrial Estate such as MM2100, Jababeka, Delta Silicon, Delta Mas, KIIC, Surya Cipta, Bukit Indah City.
Dedicated Internet Network Topology

The dedicated internet connection is the service where the provider will dedicate a specific amount of bandwidth for that connection. This bandwidth was not shared with other people instead of the users of the physical circuit, as the specific connection, the performance is always consistent and reliable high as well. The dedicated internet was also known as the DIA and available in some types of connections.

You should know that the different locations also have various availability for each type of internet service. The types of dedicated internet connection are depending on what your location can accommodate. Each type of circuit will be priced based on the level speed of bandwidth and contract length, usually, it comes in 1,2,3 years term. When you book for the dedicated internet service, the amount of your bandwidth that you get was guaranteed as well.

You will get performance metrics such as packet loss, uptime, latency and repair timeframes were been guaranteed in the document which called the SLA or Service Level Agreement. It ensures that your internet connection will work on consistent service, regardless of the number of users online in that area.

So, what is the broadband internet connection?

A broadband internet connection is a shared connection, among different users in an area, sharing more bigger connection. Dislike the dedicated internet service, the amount of bandwidth which been offered only up to maximum speed which available in package speed. So, there is no guarantee on the speed of what you will get or connection quality. The speed will be decided by the ISP’s network traffic and congestion which can be so varied depending on location or the time of the day. This is not common for users who find out that their internet connection is slower during the day and good performance in the night.

Broadband Internet Service for home users and SOHO.
Broadband Internet Service for home users and SOHO.

The bandwidth speed would be more unpredictable and the performance is so varied which can cause problems with apps to make the users frustration. The lack of performance and reliability are predictable become the main difference between dedicated internet and broadband service. However, the bandwidth speed is asymmetrical which is good for downloads but it worse for the upload service. You should know that the upload speed is what you need in most businesses to push out the data to the apps and users. Even the service cost is lower and buyers should be carefully considered and how the lack of performance can affect the business.

The differences between dedicated internet and broadband internet

One of the main benefits of these internet services as the bandwidth was guaranteed. The uploads and downloads will be always consistent in symmetrical speeds. It makes the apps run smoothly and remove the chance of slowdown which can affect your overall business operation. The big file uploads were a common issue for many businesses and dedicated internet solve this issue with the high upload speed.

The Difference Between Dedicated and Broadband internet.

You will get better throughput

When your internet connection suddenly slowing down, one thing that people usually do is running the speed test. Unluckily the bandwidth speed is not the only factor in true internet performance. There are several factors together deciding throughput and bandwidth performance. So, this is a good metaphor for internet connection will be the highway onramp There are many ways that you have to know first between those two types of internet connections.

Related Post : Practical Tips Choosing Your ISP / Internet Service Provider

Fiber Optic, Wireless or VSAT? Which one do you think will fit to your needs?

Continuing the previous discussion on how to choose the right internet service provider / ISP for your needs, now let’s discuss the media that are generally used in Indonesia today to deliver internet connections to the customer side. Of course, each media has its own characteristics, strengths and weaknesses that can be tailored to meet the needs of each customer.

What are the media commonly used in Indonesia today? Here are the most common media used by internet service providers / ISPs today:


There is no doubt that currently optical fiber has become the main choice because of the increasingly broad range of areas that can be served by optical fiber networks and the price is more affordable when compared to a few years ago.

Advantages :

  1. Able to deliver high speed bandwidth to the customer side
  2. Relatively more stable than other media
  3. Increasingly affordable prices


  1. When compared to other media, fiber optics are still more limited in scope
  2. It takes relatively longer for troubleshootings, especially in the event of a cable cut
  3. Relatively more expensive compared to wireless for example


The development of wireless technology is also worth considering in choosing the most appropriate media to meet your needs.

Advantages :

  1. Able to deliver high speed bandwidth even though its performance in this case is still below the ability of optical fiber
  2. Very flexible in deployment
  3. Relatively faster in the process of troubleshootings when trouble occurs
  4. Cheaper price


  1. More susceptible to interference, generally interference due to the use of radio waves
  2. It is prone to lightning strikes, although it can be overcome with a good grounding system


Using satellite technology to deliver bandwidth to the customer’s place. Generally used as a last option because the installation site that can not be served using other media.

Advantages :

  1. Can be applied in remote locations while entering the satellite service area used


  1. Generally the costs required are higher, both subscription fees and initial investment costs needed
  2. Bandwidth obtained by customers is generally not symmetrical (downloads and uploads are not equal)
  3. Much higher latency compared to other media

To clarify, lets try to illustrate several cases of customers in choosing the right media to meet their needs.

Case example 1

FC Intermilan Company wants to subscribe to the internet in one of its branches. After consulting with several internet service providers, it turns out that the desired branch location can be served using optical fiber with the speed and subscription fees that are in accordance with Intermilan FC’s corporate needs and budget.

Case example 2

As for the head office, Intermilan FC is located in an industrial area. After consulting with several internet service providers, it was found out that linking budgeting using fiber optic media was very expensive due to the fact that in general for the procurement of internet in industrial estates, permits and costs were quite high for the managers of these industrial estates. This resulted in the Intermilan FC company deciding to use wireless media so that the link budgeting could be reduced and the bandwidth requirements of the Intermilan FC company could still be properly met.

Case example 3

As a mining company, Intermilan FC also has internet access needs at one of its mining sites which are located quite remote. Because of its location, the choice of using media to deliver internet access needs is very limited. So the FC Intermilan company decided to use VSAT media for the needs of the site.

Thus the summary of the media commonly used in Indonesia today in delivering internet access to customers. So which one do you choose? Don’t forget to consult your internet access needs to Cyberplus!


What Is Clean Pipe Internet?

For those of us who don’t have a background in the IT world or even those who have a background in the IT world, maybe there are still many of us doesn’t know what a CLEAN PIPE INTERNET services is. A service which is currently starting to be provided by several internet service providers / ISPs including Cyberplus.

Generally, an internet service providers in Indonesia such as Cyberplus, deliver internet access to customers unfiltered. This means that internet access to the customer does not go through a process of modification / manipulation at all. This has its own advantages and disadvantages, because generally the characteristics of internet cunsomers in Indonesia are those who prefer services like this.

Besides the advantages of internet access services like this, there are also consequences, because if without adequate security, the network on the customer’s side becomes vulnerable to virus, SPAM, and DDOS attacks.

Well, the CLEAN PIPE INTERNET service, on the other hand, provides secure internet access services and has gone through a firewall device on the internet service provider side. So that internet access services that reach customers are better protected from viruses, SPAM and DDOS attacks from the internet in the customer’s network. If you think you need this kind of internet access and want to hear more detail about this kind of service, feel free to consult your internet needs on Cyberplus anytime!