Important Aspects of Information Technology That are Maintained and Their Functions

From day to day, competition in the business world is also getting tougher. Companies are competing to produce the best products along with a good management system. This will be achieved if supported by a system and network of good corporate information technology. However, a good technology system is not enough. To be able to run optimally, this system has to get maintenance treatment. What are some important aspects of information technology that are maintained and their functions?

What needs to be maintained?
You need to understand that maintenance is one of the most important processes carried out. This is for the sake of the company’s information technology management that can continue to run well. Maintenance is a vital step. In the maintenance of the company’s technology system, several things will be checked, namely applications, networks, storage, services, desktop, wireless, voice, hosted applications, cloud services, Citrix, and company call centers.

Maintenance activities and processes
Maintenance of information technology systems means a process that aims to maintain and improve the adopted technology systems so it can be sustainable in their use. In the process of maintenance, to obtain optimal results, usually, there will be several activities or maintenance processes. Generally, there are 6 information technology maintenance process activities, namely, process implementation, problem analysis and modification, implementation modification, review of the maintenance process, system migration, and system retirement.
If examined deeper, each of these activities has the same maintenance phase or stages. Usually, each maintenance activity has 7 phases or steps in the process. The seven steps are starting from identification, classification, prioritization, and modification of problems, problem analysis, problem-solving system design, implementation design, system testing, system acceptance test, and the last is delivery of the system to all of the company technology networks.
These phases must be able to be done well, sequentially and thoroughly so that they produce the best results in important aspects of information technology that are maintained and their functions. If elaborated, phase 1 (identification, classification, prioritization, and problem modification) and phase 2 (analysis) is important to see where the main problems in the system are. This will make the maintenance process effective and not in vain (efficient). Phase 3 (design) will also depend on the exact results of phase 1 and phase 2. Therefore, this process must be carried out sequentially and thoroughly.
After the problem-solving design is created, the design must be implemented. The process of implementing the new design to overcome the problem of the system will run smoothly if the identification of the problem is correct (again, see phase 1). After being implemented, the maintenance results system will be tested first, before it is applied normally in the company.

Accepted techniques in the maintenance process
In the maintenance process, especially in software maintenance, 3 special techniques are applied so that the maintenance results are maximum. The 3 techniques are program comprehension, software re-engineering, and reverse engineering. Program comprehension is a technique that maximizes the software maintenance process in the coding aspect. The program or software will run with good coding. Therefore, this comprehension program will focus on the source code of the software. The result is that cognitive software will be read and can be used as a basis for creating new software.
The second technique is software re-engineering. This technique is more advanced than comprehension programs. This technique is done by modifying existing software by reversed engineered. So, in short, this technique is called engineering an engineering system. This technique is usually used if an error is found in the software or want to add new features to the software.
The third technique is reverse engineering. This technique is a technique that is more difficult to do than the two previous techniques. Reverse engineering is a maintenance process by restructuring existing information technology systems. So, there will be a total change and will be replaced by a new system. This technique is used if the system used is outdated or there is serious damage to the system. The new and up-to-date system will make all existing information technology functions go well and have good quality security.
Those are the important aspects of information technology that are maintained and their functions. You need to understand that maintenance is an activity that must be done. Times continue to move, technology continues to develop. Technological developments not only have positive effects but also negative things. To avoid negativity in the system and network information technology of your company, it’s good that the maintenance process should not be missed.

Designing Office Network Infrastructure

Following the technology development as of today that always moving forward, these days Information Technology’s role is becoming more crucial as one of many supporting roles inside an organization. In every company or any business field will be needing Information Technology’s role in order to operate well and smoothly. Some offices for example, it will be very annoying and obstructing if the technology information infrastructure often has trouble. In example if the internet connections is troublesome so that the employees and staffs can not send business emails, or even the local area networks is the culprit for the disturbance. It is really can be very annoying right ?

If the trouble / disturbance happens on internet access related, we can count on our internet service provider to help us troubleshoot the problem. But if it happens on our own local area network, the responsibility lies on ourselves because it’s not our ISP’s scope of work, so it’s safe to say that designing a good network infrastructure is paramount considering some examples above. In this article we will be talking about the process to design office’s local network infratructure.

What are the things to consider in designing office network infrastructure ? There are several things, such as :

1. The technology and purpose
There is a saying in IT world that says wire is always better than wireless. But that isn’t always the case. Because of their different characteristics, we have to be able to get the most of each characteristics to achieve our goals. For example, for PC workstations, using UTP Cable surely better considering the speed and troubleshooting process in case of problems compared to wireless technology. But on the other hand, to provide internet access facility for guests or devices like handphones / tablets surely more suitable using wireless access points right, ?

2. The devices
To determine devices brand and type for devices (such as network switches, cables, access points, etc) that we will be using, these factors should be  considered :
a. Speed / throughput needed
b. IT Staff or the people in charge to maintain the network and devices familiarity to the brand or type ? Because each brand generally quite different in commands.
c. Future scalability
d. Documentation ! A good documentation will be very important to determine how smooth and fast a troubleshooting process when there’s a problem occured. This is the most common mistakes for people usually take this for granted and just realize the importance when problems already happens.

3. The people

After all the process to design and building your office network, surely you will be needing a capable IT staffs in order to continuing maintain or to developing your network suitable for your constantly growing needs. A lot of companies still doesn’t have their own IT staff, and this should not be a problem because a lot of companies have this service including Cyberplus.
We can provide you a quality solution from design, implement, maintenance and developing your network.

There you have it, I hope this article can give you some insight regarding building your own office network infrastructure.

-tms-

Practical Tips Choosing Your ISP / Internet Service Provider

In today’s world there’s no denying that Internet is already become a primary need in our daily lives. It’s kind of hard to imagine living without internet in today’s world. Safe to say that it’s true, we can observe it from every simple things all around us. From mothers looking for a recipe, school students searching for articles for their school assignments to online banking even we can borrow money using the internet!

Good internet connection is very vital in order to support business activities. It’s gonna be very annoying and slowing down all office activities therefore decline in overall productivity and in the end will be take effect in company performance. So, I think we can all agree that choosing the right ISP / Internet Service Provider is essential.

So, how to choose the right ISP / Internet Service Provider ? Many people forgot there’s a word “Service” in ISP / Internet Service Provider. Subscribing internet connection IS subscribing to the service one provided, how is the internet connection speed you’re subscribing can be achieved, the stability of the internet connection and the most important thing is how is the ISP’s customer service quality handling customer troubles / complaint.

Below area some tips in choosing the right ISP / Internet Service Provider :

  1. Determine how big internet bandwidth suitable to your need
    Offices that have hundreds of employees and actively using internet surely gonna need bigger bandwidth compared to offices that have less than 20 employees in example. And are there any CCTV/IPCAM that needs to be accessible via the internet or are there any internal application servers that the company branches going to access will be considered in order to determine how your company bandwidth necessity. To do this, you can always consult with our sales representatives. We at Cyberplus will help you to determine this in order to achieve efficient cost and budget for your internet necessity.
  2. Choose the media you will be using to delivers the bandwidth
    Generally the Internet Service Provider will be offering 2 options regarding the media, which are fiber optics and wireless. Each option has their own advantages and disadvantages. The choice is yours to take.
  3. SLA (Service Level Agreement)
    is the internet service’s uptime guarantee from your Internet Service Provider in one period of time. For example, we at Cyberplus gives our clients a 99% SLA guarantee which means in one month period if our internet service’s uptime do not achieve 99%, our customers entitled to a billing restitution on the next invoice.
  4. Internet Service Provider’s infrastructure quality
    Is the infrastructure used by the Internet Service Provider / ISP all the way through the customer’s site really owned and controlled by the Internet Service Provider / ISP ? And what about the redundancy factor ? The Internet Service Provider / ISP’s upstream quality ? Is it only affordable by price or is it an reputable good quality upstream ?
    Of course, we at Cyberplus really consider quality and redundancy in our infrastructure in order to provide the best internet service to our customers.
  5. How is the Internet Service Provider / ISP’s customer support ?
    One thing that absolutely crucial to consider choosing the right Internet Service Provider / ISP is the quality of the ISP’s customer service. When there’s trouble or complaint about the customer’s internet connection, customer support’s quality is crucial in order to quickly take action troubleshooting the cause of the problem in quick fashion, effective and friendly. Because believe, there’s no way a service can be delivered 100% smoothly, there will be a time a problem will occured. In this time the customer service’s quality will be very important.

These are factors to think about in order to choose the right Internet Service Provider / ISP for your needs. If you in need for great Internet services, in these areas such as Jakarta, Bogor, Depok. Tangerang, Bekasi, Cikarang, Karawang, Cikampek, Bandung, Garut, dan Cirebon; Please do not hesitate to contact us. Happy Hunting!

-tms-